Shipping policy
Shipping Policy — The Kairo Garden
At The Kairo Garden, we are committed to delivering your order quickly, safely, and reliably. Please review the information below for details on our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note: orders are not processed on weekends or public holidays.
Shipping Time
Estimated delivery times
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International: 7–14 business days
We work with trusted logistics partners to ensure your order arrives as efficiently as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Delays
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors outside our control (such as customs, carrier delays, or peak periods).
The Kairo Garden is not responsible for delays caused by external shipping carriers, but we will always do our best to assist you.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice a mistake, contact us immediately at:
support@thekairogarden.com
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
We will investigate the issue and work towards an appropriate solution.
Questions
If you have any questions about your order or shipping, feel free to reach out to us at:
support@thekairogarden.com